Service Legal Information (Premium Membership)

Service Info

See the service details section for more information.

Service Delivery

Can be used freely after purchase via the internet.

Service fees and methods of payments

auto renewable subscription

Price: 990 JPY/month or 9,900 JPY/year.

Payment term: Apple payment (auto renewable subscription)

*Billing Information

Paying by Apple (auto renewable subscriptions) Determined by the contract between the user and Apple.

Additional fees

PC Browser:

Bandwidth fees necessary for using a PC to access Niconico's premium service and all of its sites via the internet, provider fees, and all other fees necessary to use the internet.

Mobile phone (including smart phones):

Packet fees necessary for using a mobile device to access Niconico's premium service and all of its sites via the internet (Charges incurred are determined by your carrier's price plan.).

Service Period

auto renewable subscription

• Paying by Apple (auto renewable subscriptions)
  • The service period for users selecting monthly/yearly subscriptions lasts 1 month/year from the day the contract is made. A subscription will automatically be renewed as long as auto renewal is enabled.

Canceling After Purchase

Due to the nature of our service, we are unable to accept cancellation requests.

Service Provider

DWANGO Co.,Ltd.

Company Address

4-12-15 Ginza, Chuo-Ku, Tokyo, 104-0061

Company Representative

Takeshi Natsuno

Inquiry Form

For more information on our service, please see our help page.

*Access Help from inside the app for assistance.

Contact Details

Kabukiza Tower 4-12-15 Ginza, Chuo-Ku, Tokyo, 104-0061 Japan

TEL: +81-3-3549-6322

*Note that we are unable to accept service inquiries over the telephone.

For service inquiries, please contact our customer support via our Contact Customer Support page.

System Requirements

For system requirements, please see information detailed on the Apple Store's app download page.

N.B.

• Cancellation Periods
  • Our service does not feature a cancellation period as stipulated in the Act on Specified Commercial Transactions.
• Reminders when paying with Apple (auto renewable subscriptions)
  • A subscription will automatically be renewed as long as auto renewal is enabled. Note that no refunds will be given for unused time for subscriptions (yearly/monthly) cancelled midway.
  • *For instructions on how to deactivate auto renewable subscriptions, please refer to the Help directory inside each app.